If your order arrives damaged or faulty, please contact us immediately at hello@elvya.co.uk with your order number and photos. We'll arrange a replacement or full refund at no extra cost.
Shipping & Returns
We want you to love your ELVYA experience from order to delivery.
Shipping Options
Standard UK Delivery
FREE (over £25)
Free on all orders over £25. Delivered within 3-5 business days via Royal Mail.
Express Delivery
£4.99
Next business day delivery when ordered before 2pm (Mon-Fri).
International Shipping
From £7.99
We currently ship to select European countries. Delivery takes 5-10 business days.
Subscription Deliveries
Subscription orders are shipped every 4 weeks. Your first delivery will arrive within 5-7 business days of subscribing.
All subscription orders include free standard UK delivery.
You can pause, skip or cancel your subscription at any time from your account.
Returns & Refunds
We offer a 30-day money-back guarantee on all orders. If you're not completely satisfied, contact us at hello@elvya.co.uk.
How to return:
- Email us at hello@elvya.co.uk with your order number and reason for return.
- Pack items securely and send to the address we provide.
- We'll process your refund within 5-7 business days of receiving the return.
Please note:
- Items must be unused and in original packaging.
- The 30-day guarantee applies from delivery date.
- Refunds will be issued to the original payment method.